Privacy Policy

Qualco Kennels and Cattery ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our boarding services or visit our website.

1. Who We Are

Qualco Kennels and Cattery
Blythe Lane, Lathom, Nr Ormskirk, L40 5UB
Telephone: 01704 892 009

2. Information We Collect

Information you provide directly

When you book a stay for your pet or contact us by phone, we may collect:

• Your name and contact details (address, phone number)
• Emergency contact information
• Pet details (name, breed, age, temperament)
• Veterinary and vaccination records
• Health conditions, dietary requirements, and medication instructions
• Payment information

Information collected automatically

When you visit our website, we use analytics tools and content delivery services that collect general usage data. This information is anonymous and does not personally identify you. It may include:

• General location (country or region, not your exact address)
• Browser type and device information
• Pages visited and time spent on the site
• How you found our website

This data is used in aggregate to understand how visitors use our website and to improve the experience. We cannot identify individual visitors from this information.

3. How We Use Your Information

We use your personal data to:

• Provide safe and appropriate care for your pet during their stay
• Contact you in case of emergency or to provide updates
• Process bookings and payments
• Administer medication or follow dietary instructions
• Communicate with your vet if required for your pet's welfare
• Improve our website and understand how visitors use it

4. Lawful Basis for Processing

We process your data on the following legal grounds:

• Contract: To fulfil our agreement to board and care for your pet
• Legitimate interests: To respond to enquiries and improve our services
• Legal obligation: To meet health, safety, and regulatory requirements
• Vital interests: To protect the welfare of animals in our care in an emergency

5. Sharing Your Information

We may share your information with:

• Veterinary professionals if your pet needs medical attention during their stay
• IT and website service providers who support our systems
• Regulatory or legal authorities when required by law

We never sell your personal data to third parties.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Understand how visitors use our website
• Improve website performance and content
• Ensure the website loads quickly and securely

You can manage or disable cookies through your browser settings. Some website features may not function correctly without them.

7. Data Storage and Security

We take the security of your data seriously. Your information is stored securely and access is limited to authorised staff who need it to provide care for your pet. We retain your data only for as long as necessary:

• Booking and pet records: Kept for up to 3 years after your last visit, or longer if required for ongoing care
• Vaccination records: Kept for the duration of your pet's stays with us
• Website analytics data: Retained for up to 26 months

8. International Data Transfers

Some of our website service providers may process data outside the UK. Where this occurs, we ensure your data is protected through adequacy decisions or standard contractual clauses as required by UK data protection law.

9. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (where legally permissible)
• Object to certain types of processing
• Request restriction of processing
• Request data portability
• Withdraw consent (where processing is based on consent)

To exercise any of these rights, please call us on 01704 892 009.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled improperly.

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. Bookings should be made by an adult.

11. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

12. Updates to This Policy

We may update this policy from time to time. The latest version will always be published on our website with the updated date shown at the top.